1. Advance Payment
   • All custom orders require 100% advance payment to confirm the order.
   • Production will start only after payment confirmation.
2. Customization Details
   • Customers must clearly share customization details (design, size, color, name, quantity, etc.) before order confirmation.
   • Once approved, changes are not allowed.
3. No Cancellation / No Refund
   • Custom-made products are prepared specifically as per your requirement.
   • Orders cannot be cancelled, refunded, or exchanged once confirmed.
4. Production Timeline
   • Custom orders require additional processing time depending on the design and quantity.
   • Delivery timelines will be communicated at the time of order confirmation.
5. Product Appearance
   • Slight variations in color, size, or finishing may occur due to handmade nature and lighting effects.
   • These variations will not be considered defects.
6. Dispatch & Shipping
   • Shipping charges are extra unless mentioned otherwise.
   • We are not responsible for delays caused by courier partners.
7. Damage During Transit
   • Please take an unboxing video for any damage claims.
   • Claims without video proof will not be accepted.
8. Bulk & Event Orders
   • Bulk or event orders must be placed well in advance.
   • Priority will be given based on order confirmation date.
9. Acceptance of Terms
   • Placing a custom order with Harshini Gifts and Crafts means you agree to all the above terms and conditions.

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